Physio FAQs

Mobile Physio

How does mobile physio work?

Mobile Physio is as easy and as simple as it sounds- we come to you! Whether it be at your workplace, home, nursing home, local gym, sporting field or pool, we will meet you there. We are equipped with all of the necessary equipment to perform our services, all you need to provide is yourself in some comfortable clothes you are able to perform physical activity in.

 

What does a physio session involve?

Our physiotherapist will come to you and start with listening to your story and your main concerns, we may ask you further questions about your concerns and general health, as well as if you have seen any other practitioners or had any investigations such x-rays, MRI’s, ultrasounds, or blood tests. We want to ensure that we have covered all our bases and that you have relayed all of your concerns to us.

You will then be guided through a physical examination to determine where the symptoms are originating from as well as any other areas that may need to be strengthened. We cover a wide range in this process to assess how the body moves, what areas may be weak or tight, any areas of neural tension, and any areas of stiffness through the joints.

Hands on treatment is always provided in the first consult to reduce pain and improve movement and function. We want to ensure that you have a thorough understanding of what is causing your symptoms and how we plan to manage it to ensure you return to full function.

 

What do I need to bring for my first appointment?

Any information or reports that has been provided by your GP or any other health professional you have seen will be extremely helpful for us. Any reports provided for any imaging you have had, however we are also able to access these reports online if you do not have them on hand.

 

How much does it cost?

All our private sessions are $100 and are 45 minutes in length. If you have private health, the amount you get as a rebate will depend on both your insurer and your level of cover. Workcover, DVA, and Third party Insurance claims have no direct out of pocket expenses.

 

How do I pay for my treatment?

We will issue an invoice to you which will have all the required information for you to make payment.

 

How do I claim through my private health fund?

Once we have provided a receipt for your treatment, you will be able to send this directly to your health insurance provider and they will provide the rebate directly to your chosen bank account. Some health funds do this via a website, and some via an app on your phone. If there are any concerns please ask us for assistance and we will do our best to help you, or alternatively, contact your health insurance provider.

 

How long are consultations?

All our private consultations are 45 minutes in length. DVA, Workcover, and bulk billed Medicare appointments are 30 minutes long. If you are a claiming through Medicare and want a longer appointment slot, you can elect to pay a gap fee.

 

What can you treat as a mobile physio?

We can treat anything you could have treated at a clinic! There are no limits to what we can treat, however if we believe we may not be the best clinician for you we will let you know. We recognise that we cannot be experts in everything. At the end of the day we want you to achieve the best results whether that be with us, or by us referring you to another trusted healthcare professional.

Private Clients

Do I need a referral?

A referral from a GP or specialist is not required for treatment from a physiotherapist to be treated privately. If you are wanting to claim through Medicare, a CDM or EPC referral is required from your GP.

 

What should I wear?
PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

How do I claim through my private health fund?

Once we have provided a receipt for your treatment, you will be able to send this directly to your health insurance provider and they will provide the rebate directly to your chosen bank account. Some health funds do this via a website, and some via an app on your phone. If there are any concerns please ask us for assistance and we will do our best to help you, or alternatively, contact your health insurance provider.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.

WorkCover

Do I need a referral?

Workcover claims require both a referral from your GP as well as a valid medical certificate. Your GP will also provide this paperwork to WorkCover themselves; it is often best practice to upload the documents yourself onto the WorkCover app to ensure they receive all documents.

 

What if my WorkCover claim has not been approved yet?

If you have received a referral form your GP but your case has not been approved by your case manager, you are still able to seek treatment. At PRP Physio, our protocol is that we receive payment from yourself at the appointment, pending your approval from WorkCover you will then be able to submit the receipts for reimbursement.

 

What paperwork should I bring with me?

If you have recently been to your GP, we recommend that you provide us with any updated medical certificates. If you have been for any recent scans or investigations, providing us with a hardcopy of any reports is also greatly appreciated.

 

What should I wear?

PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.

EPC/CDM/Medicare Referral

Do I need a referral?

To claim services via Medicare funding, we require a referral from your GP. There is eligibility requirements for this type of referral, as such we suggest you discuss this with your GP to determine your suitability.

 

What paperwork should I bring with me?

At your first appointment, please provide your referral paperwork to us, this should include the EPC/CDM form your GP has filled out providing their details as well as how many sessions you have been referred for.

 

What should I wear?

PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

Can you bulk bill Medicare appointments?

PRP Physio is proud to offer both a bulk billed option as well as a gap payment option. The differentiating factor between the two services is the time you will receive. For a bulk billed appointment, you will receive 25 minutes of treatment time with your therapist. If you are paying a gap payment you will receive 45 minutes of treatment time.

 

Can you process my Medicare rebate on site?

Medicare has recently enabled clinics the capacity to process Medicare payments online. This allows us the capacity to either have to payment take place (bulk billed appointment), or if you are opting for a 45 minute appointment we will only charge the gap and we will claim the difference ourselves.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.

Department of Veterans’ Affairs

Do I need a referral?

A referral from your GP is required to begin treatment under the DVA funded system. Once you have provided us with a referral, DVA has recently changed their protocols to require a referral every 12 appointments. If you have a referral for both exercise physiology and physiotherapy, this would be a referral for 12 appointments of each service.

 

What paperwork should I bring with me?

For your first appointment, please provide us with your referral from your GP as well as any relevant medical information such as; previous scans or investigations, reports from other healthcare providers you have seen or are currently seeing, previous treatment you have undertaken.

 

What should I wear?

PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.

Insurance/Third Party Insurance

Do I need a referral?

Insurance claims require both a referral from your GP as well as a valid medical certificate. Your GP will also provide this paperwork to your insurer themselves; it is often best practice to keep a copy of all of your documents together should you require anything at a later date.

 

Do I need to bring anything other than a GP referral?

In most cases of a TPI claim, the insurance company will contact either yourself or PRP Physio prior to or immediately following your initial consultation. We will provide a treatment plan to the insurance company stating the goals of treatment, what treatment will likely include, as well as how many sessions we are requesting. You will be required to fill out questionnaires to allow us to strengthen our case for the benefits of treatment if we are required to request further appointments.

 

What paperwork should I bring with me?

If you have recently been to your GP, we recommend that you provide us with any updated medical certificates. If you have been for any recent scans or investigations, providing us with a hardcopy of any reports is also greatly appreciated.

 

What should I wear?

PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.