PATIENT FAQs

Private Clients

Do I need a referral?

A referral from a GP or specialist is not required for treatment from a physiotherapist to be treated privately. If you are wanting to claim through Medicare, a CDM or EPC referral is required from your GP.

 

What should I wear?
PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

Where can I park?

As we are located at Kinsella’s park, we have access to an abundance of parking spaces. Occasionally, during training times (most afternoons) or if there are games taking place on a Saturday morning there may be a shortage of parking within a short walking distance of the clinic. Due to this, we would recommend you try to allow 5 mins to find a parking space prior to your appointment.

 

Will my private health be processed on site or will I have to process it myself?

We can process most health fund claims on site, however not all health funds are accepted by our eftpos terminal. If this is the case, we can provide you with an invoice that you can forward directly to your health fund to claim your rebate. Most health funds will have an app you can utilise to process this.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.

WorkCover

Do I need a referral?

Workcover claims require both a referral from your GP as well as a valid medical certificate. Your GP will also provide this paperwork to WorkCover themselves; it is often best practice to upload the documents yourself onto the WorkCover app to ensure they receive all documents.

 

What if my WorkCover claim has not been approved yet?

If you have received a referral form your GP but your case has not been approved by your case manager, you are still able to seek treatment. At PRP Physio, our protocol is that we receive payment from yourself at the appointment, pending your approval from WorkCover you will then be able to submit the receipts for reimbursement.

 

What paperwork should I bring with me?

If you have recently been to your GP, we recommend that you provide us with any updated medical certificates. If you have been for any recent scans or investigations, providing us with a hardcopy of any reports is also greatly appreciated.

 

Where can I park?

As we are located at Kinsella’s park, we have access to an abundance of parking spaces. Occasionally, during training times (most afternoons) or if there are games taking place on a Saturday morning there may be a shortage of parking within a short walking distance of the clinic. Due to this, we would recommend you try to allow 5 mins to find a parking space prior to your appointment.

 

What should I wear?

PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.

EPC/CDM/Medicare Referral

Do I need a referral?

To claim services via Medicare funding, we require a referral from your GP. There is eligibility requirements for this type of referral, as such we suggest you discuss this with your GP to determine your suitability.

 

What paperwork should I bring with me?

At your first appointment, please provide your referral paperwork to us, this should include the EPC/CDM form your GP has filled out providing their details as well as how many sessions you have been referred for.

 

Where can I park?

As we are located at Kinsella’s park we have access to an abundance of parking spaces. Occasionally, during training times (most afternoons) or if there are games taking place on a Saturday morning there may be a shortage of parking within a short walking distance of the clinic. Due to this, we would recommend you try to allow 5 mins to find a parking space prior to your appointment.

 

What should I wear?

PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

Can you bulk bill Medicare appointments?

PRP Physio is proud to offer both a bulk billed option as well as a gap payment option. The differentiating factor between the two services is the time you will receive. For a bulk billed appointment, you will receive 25 minutes of treatment time with your therapist. If you are paying a gap payment you will receive 45 minutes of treatment time.

 

Can you process my Medicare rebate on site?

Medicare has recently enabled clinics the capacity to process Medicare payments online. This allows us the capacity to either have to payment take place (bulk billed appointment), or if you are opting for a 45 minute appointment we will only charge the gap and we will claim the difference ourselves.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.

Department of Veterans’ Affairs

Do I need a referral?

A referral from your GP is required to begin treatment under the DVA funded system. Once you have provided us with a referral, DVA has recently changed their protocols to require a referral every 12 appointments. If you have a referral for both exercise physiology and physiotherapy, this would be a referral for 12 appointments of each service.

 

What paperwork should I bring with me?

For your first appointment, please provide us with your referral from your GP as well as any relevant medical information such as; previous scans or investigations, reports from other healthcare providers you have seen or are currently seeing, previous treatment you have undertaken.

 

Where can I park?

As we are located at Kinsella’s park we have access to an abundance of parking spaces. Occasionally, during training times (most afternoons) or if there are games taking place on a Saturday morning there may be a shortage of parking within a short walking distance of the clinic. Due to this, we would recommend you try to allow 5 mins to find a parking space prior to your appointment.

 

What should I wear?

PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.

Insurance/Third Party Insurance

Do I need a referral?

Workcover claims require both a referral from your GP as well as a valid medical certificate. Your GP will also provide this paperwork to WorkCover themselves; it is often best practice to upload the documents yourself onto the WorkCover app to ensure they receive all documents.

 

Do I need to bring anything other than a GP referral?

In most cases of a TPI claim, the insurance company will contact either yourself or PRP Physio prior to or immediately following your initial consultation. We will provide a treatment plan to the insurance company stating the goals of treatment, what treatment will likely include, as well as how many sessions we are requesting. You will be required to fill out questionnaires to allow us to strengthen our case for the benefits of treatment if we are required to request further appointments.

 

What paperwork should I bring with me?

If you have recently been to your GP, we recommend that you provide us with any updated medical certificates. If you have been for any recent scans or investigations, providing us with a hardcopy of any reports is also greatly appreciated.

 

Where can I park?

As we are located at Kinsella’s park, we have access to an abundance of parking spaces. Occasionally, during training times (most afternoons) or if there are games taking place on a Saturday morning there may be a shortage of parking within a short walking distance of the clinic. Due to this, we would recommend you try to allow 5 mins to find a parking space prior to your appointment.

 

What should I wear?

PRP Physio recommends you wear clothes you can be active and move around freely in. We understand that time constraints or travelling from work can be a reason you may not be able to fulfil this, to assist we are able to provide both shorts and singlets if required for you to change in to.

 

What happens during my initial consultation?

Your first appointment is based upon determining an initial diagnosis. To determine this your therapist will discuss with you a range of topics including how your symptoms started, descriptions of your symptoms, how long they have persisted for, among many other topics. Following this your therapist will undertake a detailed and thorough hands on assessment to assess certain structures, or to determine the status of tissues such as nerves, muscles, or ligaments. Most assessments will also include a functional assessment, for example squatting, walking, or lifting overhead.